Terms and Conditions

Please read these Terms and Conditions carefully before using the services provided by ESTA Guide ("we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these terms.

1. About Our Service

1.1 Nature of Services

ESTA Guide provides private travel consultation services, including:

• Guidance and assistance with ESTA application preparation
• Review of application information for completeness and common errors
• Document preparation checklists tailored to your circumstances
• Customer support and advice throughout the process
• Step-by-step guidance through travel authorisation requirements

1.2 Not a Government Service

We are an independent UK-based private business. We are not affiliated with, endorsed by, or connected to any government authority. Final decisions on all applications are made exclusively by the relevant government authorities.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You have read, understood, and agree to these Terms and Conditions
• You understand we are a private consultation service, not a government body

3. Our Fees and Pricing

3.1 Consultation Service Fee

Our service fee is charged separately from any government fees. All pricing will be clearly displayed to you before any payment is taken. You will never be charged without your explicit consent.

3.2 Government Fees

Government fees are paid directly to the relevant governmental authority and are entirely separate from our consultation service fee. We have no control over government fee amounts.

4. No Guarantee of Outcome

We provide guidance and support services only. We do NOT and CANNOT guarantee:

• Approval of any ESTA or visa application
• Specific processing times
• Any particular outcome from any government authority
• Entry into any country

All final decisions rest solely with the relevant government authorities.

5. Your Responsibilities

5.1 Accurate Information

You are solely responsible for:

• Providing complete, accurate, and truthful information
• Ensuring all documents submitted are genuine and valid
• Reviewing all information carefully before final submission
• Complying with all applicable immigration laws and requirements

5.2 Consequences of False Information

6. Cancellation Policy

You may cancel your order in accordance with our Refund Policy. Key points:

• Cancellations within 24 hours of payment and before work has begun may be eligible for a full refund
• Once work has commenced, a partial refund may apply based on work completed
• No refund once an application has been submitted

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of ESTA Guide and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

8. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

9. Limitation of Liability

To the fullest extent permitted by law, ESTA Guide shall not be liable for:

• Rejection or denial of any application by government authorities
• Delays in government processing times
• Changes in immigration laws or requirements
• Any indirect, consequential, or financial losses arising from use of our service
• Losses resulting from inaccurate information you provided

Our total liability to you shall not exceed the amount you paid for our consultation service fee.

10. Website Use

10.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to any part of our systems
• Transmit any harmful, offensive, or fraudulent content
• Interfere with the normal operation of our website

10.2 Availability

We do not guarantee that our website will be available at all times. We may suspend, withdraw, or restrict access to all or any part of the website for business or operational reasons.

11. Third-Party Links

Our website may contain links to third-party websites, including official government websites. We are not responsible for the content, accuracy, or policies of any external websites. We encourage you to read the terms and privacy policies of any sites you visit.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us: